This is a chapter from my new book Human Redux which is now available!
Chapter 11: Reliable apps
As a user, nothing will more quickly sour me on a piece of software than flakiness. When we try to get someone to use our software, to some degree, we're asking them to trust us. If they're going to enter their data, spend their precious time, or hope to get some value out of the app we've built, they have to trust that it's going to do what it's supposed to do.